SHIPPING

At Roots Pantry, we strive to provide a seamless shopping experience for our customers. We offer shipping services within Canada for our dried products. 

*We currently ship our dried goods across Canada. Enjoy free shipping on all domestic orders where the total after discounts (before tax) is CAD $75 or more.

For orders below that amount, shipping fees will be calculated at checkout based on your location and order weight.

Please take a moment to review our shipping policy:

Shipping Methods	We use trusted shipping carriers to deliver your orders in a timely manner. Our standard shipping method is ground shipping.
Shipping Locations	We currently ship within Canada only.
Shipping Timeframes	Once your order has been placed and payment has been successfully processed, we will process and ship your order within 3 business days. Please note that the estimated delivery time is determined based on your location and the shipping method selected during checkout.
Shipping Charges	We offer free shipping on all orders within Canada that meet or exceed $75 CAD pre-tax (after applicable discounts and before taxes). For orders below these thresholds, a flat shipping rate will be applied during checkout. Exact shipping charges will be displayed at the time of purchase.
Order Tracking	Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the status and location of your package.
Delivery Address	It is essential to provide an accurate and complete delivery address when placing your order. We are not responsible for any delays or non-delivery due to incorrect or incomplete addresses provided by the customer.
Delivery Issues	In the unlikely event of any delivery issues, such as lost or damaged packages, please contact our customer support team as soon as possible. We will work with you to resolve the issue promptly.
Order Changes and Cancellations	If you need to make changes or cancel your order, please reach out to us immediately. We will do our best to accommodate your request, but please note that once an order has been shipped, changes or cancellations may not be possible.

 

 Please note that this shipping policy is subject to change without prior notice. We recommend reviewing this policy periodically to stay updated.

 

RETURNS AND REFUNDS

All sales are final.  We accept returns for refund or exchange only for items damaged in transit at our discretion.

To be eligible for a refund or exchange, you must first email us within 7 days of receiving the order at RootsPantryCa@gmail.com to alert us of the damage, then return the damaged item to the address provided. Upon receipt of the damaged item, we will ship out a replacement, if available. If a replacement is not available we will refund the full purchase price of your item.

If you have any further questions or require assistance, please feel free to contact our customer support team. We are here to help!  Thank you for choosing Roots Pantry for your wellness essentials. We appreciate your business!